Wakefield Park Management Pty.Ltd takes our obligations to protect personal information seriously. We are bound by, and will abide by, the National Privacy Principles in the Privacy Act (Cth) 1988 ("Privacy Act").

What personal information do we collect and hold?

Wakefield Park offering a wide range of products and services we collect and hold a range of personal information from and about people (particularly people who wish to purchase our products or use our services). In the process of conducting our businesses, we are likely to collect a broad range of information about our customers, prospective customers, contractors, suppliers, brokers, introducers, agents, service providers and the people who run the businesses we deal with. This information can include such things as contact details, financial identification information, transaction history information, banking details and personal references. In order to satisfy our legal obligations we may need to retain that information even after a transaction has come to an end (subject to our obligations under the National Privacy Principles).

How do we collect personal information?

Wherever it is possible and practical to do so, we collect personal information directly from the person concerned. For example, we will collect personal information when a person deals with us in person or over the telephone, sends us a letter, e-mail or fax, or gives or sends us a completed form (such as an application form). There may be occasions, however, where we need to collect personal information we require for a particular purpose from a third party. This might occur, for example, where it is important for us to obtain personal information from an independent third party.

Why do we collect and hold personal information?

We collect this information in order to undertake and complete the many transactions we have with our customers, suppliers, and other parties with whom we do business, to administer the many products we provide and to maintain the business relationships we have that enable us to carry on our business. Personal information collected may also be used for keeping our customers informed of the many products and services we have, which may include using it for direct marketing.

To what other organisations do we disclose personal information?

The National Privacy Principles allow Wakefield Park to share personal information provided to any one of them where they are related bodies corporate. Separately, in providing and managing our products and services, we contract with other businesses and may disclose personal information to them in the process. These organisations provide services to the Wakefield Park and may need access to the personal information we hold in order to enable them to perform those services. We require these companies to adhere to our strict confidentiality requirements for handling personal information and also seek to ensure that they adhere to the National Privacy Principles. For more information about our disclosures of personal information, you will need to refer to the Privacy Notices that we provide to applicants for each of our products.

How do you access the personal information we hold about you and make complaints?

If you wish to obtain details of your personal information that we hold, please contact the relevant Wakefield Park on the contact details you have been provided with in connection with this Privacy Policy. Privacy complaints will be handled through our normal complaint handling processes. Should you wish to complain about a privacy matter please contact Wakefield Park on the contact details you have been provided with in connection with the product or service you have obtained from us. We will attend to your complaint or request as quickly as possible.